Information concerning the exercise of the right of withdrawal
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.
To exercise the right of withdrawal, you must inform us (CarTFT.com e.K., Hauffstr. 7, 72762 Reutlingen, Tel:+4971213878264, Fax:+4971213878265, Email:firstname.lastname@example.org) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Model withdrawal form
(complete and return this form only if you wish to withdraw from the contract)
— To [CarTFT.com e.K., Hauffstr. 7, 72762 Reutlingen, Germany, Fax:+4971213878265, Email:email@example.com]:
— I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),
— Ordered on (*)/received on (*),
— Name of consumer(s),
— Address of consumer(s),
— Signature of consumer(s) (only if this form is notified on paper),
(*) Delete as appropriate.
Please apply for an RMA number prior to the returning here : RMA section
Online Dispute Resolution
Online Dispute Resolution in accordance with Article 14, Section 1 ODR-VO: The European Commission is providing a platform for online dispute resolution (OS) which can be found at http://ec.europa.eu/consumers/odr/.
Informations on warranty issues
Warranty follows the lawful arrangements.
For goods, the warranty time is 2 years.
In case of a lack of the good you can decide to let us either to deliver in addition or to let us mend. If the amendment is not successful or the additionally delivered good has a lack, too, you can give us the good back and get your purchase price back or you can keep the good and lower the purchase price.
We only use your data for processing your order. You have the right to get informations about which data we have stored about you, at any time and free of charge. We do not give your data to third parties without your accordance ! One exception are the postal forwarding companies which are involved in the order proccess and the participating bank (if any). We use technical and organisational methods to secure your data from unauthorized access. Please contact us, in case you want us to delete, update or supsend your data. If you subscribe to our newsletter, then we use your email-address, until you unsubscribe.
Your order details are beeing saved in our database. You can see your order(s) and the corresponding status via the service menu at any time.
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